PERSONNEL TRAINING & DEVELOPMENT PROGRAMMES
STI focuses on the following main workforce development segments:
Corporate Sales Force Training & Development programmes are intended for the selling, supporting and managing staff of the organisation’s sales and commercial business units across all structural levels, from regular reps to directors of sales. Key thematic components include selling and negotiation skills, psychology of sales, presentations that sell, territory and key account management, selling strategy & tactics, field sales management and numerous other modules.
QUALITY CUSTOMER SERVICE
Corporate Customer Care & Service Development programmes have been specifically designed for the organisation’s service departments workforce, like client liaison, operational support units, call-centres and other supporting services. STI delivers trainings on excellent customer care & service skills, effective customer communication skills, conflict management & handling claims, customer service by telephone and other thematic components.
MANAGEMENT SKILLS & LEADERSHIP
The target audience for the development programmes represented in this section is the managerial staff of different levels, from managers at the start of their careers to the experienced top executives. STI’s expertise embraces all relevant aspects of contemporary management and all the best practices accumulated in the area of executive and leadership development.
This section provides information on individual projects that STI will deliver as per customer specification: large-scale events, trainings within conference format, development of special-purpose business games and simulations, trainings of specific or unconventional thematic character.